Frequently Asked Questions & Our Policies

For everyone who enjoys outdoor activities, sports, or yoga, choosing a reliable brand is essential. As a premium outdoor and lifestyle brand from Hokkaido, DiaNorth delivers products that combine durability, style, and functionality.

Here, we provide detailed answers to frequently asked questions and explain our policies. Our goal is to resolve any doubts or concerns before your purchase, so you can shop with confidence and peace of mind.

Frequently Asked Questions: Based on Customer Feedback

At our store, we offer a wide range of products, including outdoor gear, sportswear, and yoga sets. Among our customers, the following questions are asked most frequently.

1. What size should I choose for the products?

Outdoor and sports apparel prioritize ease of movement. DiaNorth products are designed to fit the Japanese body type, and detailed size charts are provided. For example, our yoga wear uses highly stretchable materials that fit your body comfortably without feeling tight. If you’re unsure which size to choose, please refer to our size guide.

2. How durable are the products?

Our products are designed to withstand Hokkaido’s harsh natural environment. We use highly durable materials and pay careful attention to stitching. Our camping gear, in particular, excels in water resistance and abrasion resistance, built to last for long-term use. In fact, many customers have shared that they’ve been using our products for years without any issues.

3. What is your return and exchange policy?

We take every measure to ensure the quality of our products. However, if you receive a defective item or the wrong size, please contact us within 7 days of delivery. We will promptly assist you with the return or exchange process. For detailed instructions, please refer to our FAQ page.

Checking the Fit of an Outdoor Jacket

Our Policy: Shop with Confidence

At DiaNorth, we have established the following policies to ensure that our customers can shop with confidence.

1. Quality Assurance

All of our products undergo strict quality inspections. From material selection to the manufacturing process, every detail is carefully considered. Outdoor gear, in particular, incorporates the latest technology to balance durability and functionality.

2. Environmental Responsibility

As a brand that loves nature, we are committed to reducing our environmental impact. We continue efforts to contribute to a sustainable society through the use of recycled materials and minimizing excessive packaging.

3. Customer Support

We also provide comprehensive support after your purchase. Our expert staff are available to answer questions about products, offer usage advice, and assist with any issues. Please feel free to contact us at any time.

Texture of Eco-Friendly, Environmentally Conscious Fabric

What does FAQ mean?

FAQ stands for “Frequently Asked Questions” and in Japanese, it is translated as “よくある質問.” It is a collection of common questions from our customers and serves as an important resource to resolve doubts before or during use of our products.

FAQs cover a wide range of topics, including product features, usage instructions, troubleshooting, and return/exchange procedures. This makes it easier for customers to solve issues on their own and ensures a smooth shopping experience.

Our FAQ page is regularly updated with the latest questions and answers. We encourage you to make use of it.

Shipping and Payment Information You Should Know Before Purchase

Shipping

We partner with reliable shipping carriers to ensure fast delivery anywhere in Japan. Orders are typically shipped within 3 business days, with particularly speedy service within Hokkaido. You can track your order using the provided tracking number.

Payment Methods

We accept various payment methods, including credit cards, convenience store payments, bank transfers, and cash on delivery. Our secure payment system ensures the protection of your personal information.

Gift Wrapping

We also offer gift wrapping for your special someone. Gift wrapping is free and designed to be simple yet elegant. Please select this option when placing your order.

Packaging of Outdoor Gear Ready for Shipment

Valuing Customer Feedback: Your Trusted Partner

At DiaNorth, we always listen to our customers to enrich your outdoor life. By reflecting feedback in product development and service improvements, we aim to become a brand that offers the highest level of satisfaction.

For example, the development of new materials for our yoga wear was based on actual customer feedback. Likewise, durability tests for our camping gear are conducted with users’ real-world environments in mind.

We will continue to provide the best products and services as a trusted partner, supporting both your adventures and daily life. If you have any questions or requests, please feel free to contact us at any time.

By understanding DiaNorth’s FAQs and policies, you can shop with confidence. To enjoy outdoor activities, sports, and yoga even more comfortably, we encourage you to try our products.