Notice in Compliance with the Specified Commercial Transaction Law

Notice in Compliance with the Specified Commercial Transaction Law

Sales Price

• The selling price for each product can be found on the respective product detail page.

Charges Other Than Product Price

• Shipping: Flat rate starting at ¥750 nationwide, with variations depending on product type and delivery region. The exact shipping cost can be confirmed on the cart screen before order confirmation.

• Payment Processing Fee: Varies depending on the payment method selected. The exact amount will be displayed when you choose your payment method.

Delivery Timeline

• After order confirmation, we will carefully inspect and package your items before shipment. The delivery time may vary depending on product type and stock availability.

• DiaNorth Original Brand Products: Typically delivered within 7–15 days.

• International Partner Brand Products (Dropshipping): Typically delivered within 15–60 days. In cases of adverse weather or traffic conditions, delivery may exceed the above timeframe. In such cases, we will promptly notify you of the situation and handle it responsibly.

Payment Methods Payment methods are in accordance with those configured on Wix: Credit Card, Convenience Store Payment, PayPay, Bank Transfer, and others.

Returns and Exchanges

• Return and Exchange Policy

• Principle: Returns or exchanges due to customer preference are generally not accepted. Please confirm product details, size, color, and other specifications through "Direct DiaNorth" support before ordering, and proceed only after full satisfaction. By placing an order, you are deemed to have agreed to the product specifications.

• Exceptions: Returns or exchanges are accepted in the following cases. Please contact us via the inquiry form or email within 7 days of receiving your product.

  • The delivered product differs from your order (incorrect color, size, etc.)

  • The product has a clear manufacturing defect or damage

• Damage During Shipment: If packaging shows obvious damage upon delivery, refuse acceptance and notify the delivery personnel on the spot. Then, please contact us promptly.

Privacy Policy and Terms of Service

• For details on our privacy policy and terms of service, please [click here].

Sales Quantity Please refer to each product page.

Contact Us

• If you have any questions or concerns, please feel free to contact us via our inquiry page.

• [Click here for the inquiry page]