Notation Based on the Act on Specified Commercial Transactions
In accordance with the Act on Specified Commercial Transactions, DiaNorth discloses the following information to ensure our customers can shop with confidence.
Responsible Party & Contact Information
Business name: Maeda Denison Representative: Maeda Denison Address: 3-jo 13-4-8 Shinkotoni, Kita-ku, Sapporo, Hokkaido, Japan Phone: 011-500-2326 Email: dianorth@i.softbank.jp
The email address is provided to ensure prompt responses to customer inquiries.
Selling Price
Please refer to the individual product page for the selling price of each item.
Additional Fees
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Shipping: Flat rate from ¥750 nationwide. May vary depending on the product and delivery region. Exact shipping costs can be confirmed at the cart screen before order confirmation.
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Payment processing fees: Vary depending on the payment method selected. The exact amount will be displayed when selecting your payment method.
Delivery
Orders are carefully inspected and packaged before shipment. Delivery times vary depending on the product type and stock availability.
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DiaNorth original products: Typically delivered within 7–15 days.
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International partner brand products (dropshipping): Typically delivered within 15–60 days. Delivery may exceed this timeframe due to weather conditions or transportation circumstances. In such cases, we will promptly notify you and handle the situation responsibly.
Payment Methods
Credit card, convenience store payment, PayPay, bank transfer, and other payment methods available through Wix.
Returns and Exchanges
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General policy: Returns and exchanges due to customer preference are not accepted as a rule. Please confirm all product details, sizing, and color through our dedicated support channel "Direct DiaNorth" before placing your order. By completing your purchase, you are deemed to have agreed to the product details.
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Exceptions: Returns or exchanges will be accepted in the following cases. Please contact us within 7 days of receiving your order via the contact form or email.
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The item received differs from what was ordered (incorrect color, size, etc.)
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The item has a clear manufacturing defect or damage
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Damage during shipping: If the packaging shows visible damage upon delivery, please notify the delivery person on the spot and refuse the package. Then contact us promptly.
Privacy Policy and Terms of Use
For details on our privacy policy and terms of use, please [click here].
Available Quantity
Please refer to the individual product page.
Contact
If you have any questions, please feel free to contact us via the contact page. [Contact page here]