Official DiaNorth Policies

RETURN & EXCHANGE POLICY FOR THIRD-PARTY PRODUCTS, IMPORTED GOODS, AND DROPSHIPPING ITEMS

RETURN & EXCHANGE POLICY FOR IMPORTED PRODUCTS, THIRD-PARTY ITEMS, AND DROPSHIPPING GOODS

DiaNorth handles, in addition to its own branded products, a selection of imported items, third-party brand products, and dropshipping goods shipped directly from suppliers. These items follow special return and exchange conditions based on Japanese law and DiaNorth’s commitment to transparency.

1. UNINSPECTED ITEMS

Products that do not carry the DiaNorth brand mark and are shipped directly from suppliers or wholesalers are not inspected, packaged, or quality-checked by DiaNorth. We act solely as a sales intermediary, and the warranty regarding these products is limited.

2. NO WARRANTY AND LIMITED LIABILITY (REVISED)

DiaNorth does not take responsibility for the durability, condition, or suitability of imported or third-party items.

Minor differences that do not affect the use or function, such as slight variations in color or size (e.g., ±2cm in clothing size), are handled under DiaNorth’s Return & Exchange Policy. However, this does not exempt us from liability concerning legal defects (Kashi under Japanese law). We ask for your understanding and cooperation.

Specific examples include:

• Small scratches, marks, or finish variations.

• Packaging damage, dents, or signs of opening from shipping or customs inspection.

• Missing parts, tags, or manuals.

• Missing factory plastic films or seals.

3. ORDER CANCELLATION OR MODIFICATION

Orders are processed within 48 hours after confirmation. Once this period has passed, the product may be in transit or preparation for shipping, and cancellations or modifications will not be possible.

If you contact us within 48 hours of purchase, please specify your Order Number, Product Code, and request via the [Contact Form]. We may not be able to accept changes or cancellations if the item is already in transit.

4. WRONG ITEM RECEIVED

If the product delivered is clearly different from the order (model, size, color), DiaNorth will coordinate with the supplier to resolve the issue.

⚠️ IMPORTANT: The approval of exchanges or returns follows the manufacturer's or supplier's policy. DiaNorth acts solely as an intermediary.

5. SEVERE DEFECTS

If an item has a defect that makes it completely unusable, customers must contact DiaNorth within 5 days of receiving the item.

Clear photos or videos demonstrating the defect at the time of opening are required for verification. The following are NOT eligible for return/exchange:

• Damage caused by misuse, drops, or modifications.

• Cases with suspicion of tampering or fraud.

• Cases with inconsistent or unclear information.

DiaNorth reserves the right to reject claims that do not meet the required standards.

6. SHIPPING COSTS AND FEES

All shipping costs and fees associated with returns or exchanges are the customer's responsibility. This is especially true for the following:

• International shipping fees (if applicable).

• Inspection or testing fees.

• Customs duties or handling charges.

There is no guarantee for exchange or refund for third-party items or dropshipping goods that are not in domestic stock. Imported goods from overseas may incur additional import taxes and fees, which are the customer's responsibility.

7. CUSTOMER CONFIRMATION AT PURCHASE

At checkout, customers must confirm the following:

"I understand and accept that DiaNorth does not provide returns, exchanges, or warranty for imported or consignment products."

This is a mandatory display during checkout and ensures the legal protection of both parties.

8. FINAL NOTICE

DiaNorth strives to provide ethical, high-quality service, and clear information. However, due to the complexity of logistics involving multiple suppliers, DiaNorth cannot be held responsible for issues outside its direct control.

We appreciate your understanding and cooperation. We aim to build a relationship based on transparency and mutual respect.

REVISIONS & UPDATES

This Return & Exchange Policy may be updated without prior notice. The latest version will always be available on this page, with the date of the most recent update clearly stated.

Customers are encouraged to review the policy regularly before making a purchase.