DiaNorth Official Policy

DiaNorth Website Terms of Use All content on this website is the exclusive property of DiaNorth. Copying, commercial use, and redistribution without written permission are prohibited. Governing law: Japanese law. Jurisdiction: Sapporo District Court. Article 1 — Intellectual Property and Content Use All content on this website — including images, text, logos, videos, designs, product descriptions, and brand identity elements — is the exclusive property of DiaNorth and is protected under Japanese copyright and intellectual property law. Visitors may not copy, reproduce, redistribute, edit, translate, or use any content for commercial purposes, whether inside or outside Japan, without prior written permission from DiaNorth. Article 2 — Unauthorized Use of Brand Name and Image The use of DiaNorth's name, logo, or any variation thereof (visual, audio, or otherwise) is prohibited for: Unauthorized commercial activities, promotions, events, or sales channels (including marketplaces, resale, or partnerships) Activities that violate Japanese law, international sanctions, anti-money laundering laws, or anti-fraud regulations Use by sanctioned countries or individuals (e.g., North Korea, Cuba, Russia, Venezuela) Violations will be treated as serious offenses and may result in legal action. Article 3 — Resale, Promotion, and Partnerships Any third party — including customers, partners, or resellers — wishing to reuse or promote DiaNorth products, images, names, or other content must obtain prior written permission signed by the founder or an officially designated representative. Without formal authorization, no one may represent themselves as a DiaNorth representative, partner, or official agent. International users must also obtain a prior formal estimate before any transaction. Article 4 — Limitation of Product Liability DiaNorth provides warranty and quality control only for its own brand products (internally quality-controlled and customized products). For on-demand, international supplier, and dropshipping products: DiaNorth is not liable for defects or issues caused by external manufacturing Performance and compatibility are not guaranteed for uses other than those recommended Damage resulting from misuse — including indirect or consequential damage — is the user's responsibility For international users: A formal estimate must be obtained before purchase Prices are calculated based on market conditions, shipping, operating costs, and margin — customs duties, taxes, and additional fees are not included If the user does not accept the estimate, DiaNorth reserves the right to refuse the transaction Unauthorized purchases may be cancelled by DiaNorth with no liability for resulting losses Article 5 — Platform Usage Restrictions Users of this website agree to use it in an ethical, lawful, and responsible manner. The following are prohibited: Illegal, fraudulent, or rights-infringing use against DiaNorth or third parties Automated tools (bots, scraping, etc.) for data collection, page duplication, or system overload Unauthorized access to or damage of site code, databases, or servers Access by sanctioned countries or individuals Violations may result in access being blocked, notification to relevant authorities, and legal action. Article 6 — Governing Law and Jurisdiction Any disputes or questions arising from the use of this website or its services shall be governed by Japanese law and subject to the exclusive jurisdiction of the Sapporo District Court. International users agree to these terms by using this website.

DiaNorth Privacy Policy 1. Company Information DiaNorth is a brand based in Hokkaido, Japan. We comply with Japan's Act on the Protection of Personal Information (APPI) and related laws. Our website and services are primarily designed for the Japanese market. International access is provided for reference purposes. Those wishing to purchase from outside Japan must request a formal estimate in advance. 2. Information We Collect We collect the following personal information at checkout or when necessary: Full Name Email Address Shipping Address (purchases only) Order History DiaNorth Direct chat history (if applicable) Note: We do not collect or store sensitive payment information such as bank details or credit card numbers. Payments are processed securely through external services such as Komoju and Stripe. International users are responsible for any issues arising from inaccurate or incorrect information provided. 3. Purpose of Use We use collected information for: Order processing and shipping Customer service and after-sales support Compliance with legal and contractual obligations Product and service improvement Fraud prevention and security Order history management For dropshipping products, the following information may be shared with suppliers to the extent necessary for delivery and fulfillment: Name Shipping Address Contact Information Data is stored securely after delivery and will not be shared with third parties except in cases of delivery issues, address verification needs, or legal requests from authorities. 4. Data Retention Personal information is retained only for as long as necessary to fulfill its purpose. Data is securely deleted after the legally required retention period ends. 5. International Data Transfer DiaNorth uses external services such as Wix, Komoju, and Stripe, which may result in data being transferred outside Japan. We implement appropriate protective measures in compliance with APPI, require contractual data protection obligations from external services, and obtain explicit consent from customers where required. International users agree to this by using our services. 6. Cookies and Automatic Data We use cookies to improve website functionality and for analytics purposes. Cookie Consent (EU / California compliant): Click Accept to consent to non-essential cookies Click Decline to refuse non-essential cookies Essential cookies are always active and maintain site functionality 7. Your Rights You have the right to: Access your personal data Correct inaccurate data Request data deletion Withdraw consent For international users (GDPR / CCPA): Right to data portability Right to opt out of the sale of personal information (we do not sell data) Right to explanation of the legal basis for data processing Restrictions: The site operates under Japanese market standards. International users must obtain a prior estimate. Issues arising from inaccurate information or violations are the user's responsibility. We do not sell to sanctioned countries or individuals (e.g., North Korea, Cuba, Russia, Venezuela). 8. Data Security We implement technical and organizational measures to prevent unauthorized access, leaks, tampering, and destruction. DiaNorth is not liable for incidents occurring within external services such as Wix, Komoju, or Stripe, unless caused by our own intentional misconduct or gross negligence. 9. Security Incident Notification In the event of a data breach posing a high risk to the rights and freedoms of individuals, we will notify: The Personal Information Protection Commission (PPC) Affected customers International users will be notified to the extent possible. 10. Changes to Privacy Policy This policy is reviewed periodically. Any changes will be announced on this page. In the event of significant changes, users may be notified directly. International users should review this page regularly and ensure they understand its contents before using our services.

Refunds are not standard practice. They are considered only in exceptional cases such as manufacturing defects or internal processing errors. If applicable, contact us within 7 days of arrival. All costs related to the refund process — including shipping and administrative fees — are the customer's responsibility or will be deducted from the refund amount. This policy is in accordance with Japanese law, which does not require refunds for online sales where conditions are clearly stated at the time of purchase.

DiaNorth original products: 7-day warranty from date of arrival. Dropshipping & imported products: subject to each manufacturer's warranty. DiaNorth supports communication between customers and suppliers as an intermediary. DiaNorth original products carry a limited warranty of 7 days from the date of arrival. If a manufacturing defect is found during this period, we will provide support. For third-party products such as dropshipping and imported items, the warranty provided by each manufacturer or supplier applies. DiaNorth supports communication between the customer and supplier as an intermediary where necessary, but cannot assume responsibility beyond the scope of the original warranty.

必須クッキー・パフォーマンスクッキー・Functionalityクッキーを使用しています。ブラウザ設定またはフッターの「クッキー設定」からいつでも管理できます。 DiaNorth（以下「当社」といいます）は、お客様に最適なウェブサイト体験を提供するため、クッキー（Cookies）を使用しています。 当社のウェブサイトにアクセスすると、クッキーの使用に関する通知が表示され、「同意する」または「拒否する」の選択肢が提供されます。 お客様は、いつでもウェブサイトのフッターにある「クッキー設定」リンクから、クッキーの設定を変更することができます。 1. クッキーとは クッキーとは、ウェブサイトを訪問した際に、お客様のデバイスに保存される小さなテキストファイルです。これにより、ウェブサイトはお客様の訪問履歴や設定を記憶し、次回の訪問時により便利なサービスを提供することができます。 2. クッキーの使用目的 当社は、以下の目的でクッキーを使用しています： ウェブサイトの基本的なFeaturesの提供（ログイン、カートの維持など） ウェブサイトの利用状況の分析（Google Analyticsなど） お客様の興味・関心に基づいたコンテンツや広告の提供（お客様が同意した場合） ウェブサイトのパフォーマンスとコンテンツの改善 3. クッキーの種類 当社が使用するクッキーは、以下の通りです： 必須クッキー：ウェブサイトの基本的なFeaturesを提供するために必要なクッキーです。 パフォーマンスクッキー：ウェブサイトの利用状況を分析し、改善するためのクッキーです。 Functionalityクッキー：お客様の設定や選択を記憶し、よりパーソナライズされた体験を提供するためのクッキーです。 広告クッキー：お客様の興味・関心に基づいた広告を表示するためのクッキーです（お客様が同意した場合）。 4. クッキーの管理 お客様は、以下の方法でクッキーの使用を管理できます： ウェブサイトに表示されるクッキー通知で「同意する」または「拒否する」を選択する。 ウェブサイトのフッターにある「クッキー設定」リンクから、いつでも設定を変更する。 ブラウザの設定を変更して、クッキーを削除またはブロックする。 ただし、クッキーを無効にすると、ウェブサイトの一部のFeaturesが正しく動作しない場合があります。 5. クッキーポリシーの変更 当社は、必要に応じて本クッキーポリシーを更新することがあります。重要な変更がある場合は、ウェブサイト上で通知いたします。 当社のプライバシーポリシーの詳細については、こちらをご覧ください。 ご不明な点がございましたら、お気軽にお問い合わせください。

Direct Chat Policy (EN) Direct chat is for guidance only. For orders, returns, and complaints, please use the official procedures on our website. Requests are handled during business hours on weekdays. At DiaNorth, we prioritize trust with our customers and provide personalized support through our official channel (Direct). However, this channel is for guidance purposes only and does not replace official procedures. Please review the following before use. 1. Purpose (Guidance Only) The Direct chat is available for the following purposes only: Questions about products listed on the DiaNorth official site General information on delivery schedules and shipping timelines Pre-purchase consultations and product selection support Basic guidance on special requests such as customization or quantity ⚠️ Important All official procedures for orders, payments, returns, exchanges, and complaints must be completed through the relevant pages on the official website. Guidance provided via Direct is for reference only and carries no legal effect. 2. Response Hours Requests are handled in order during business hours on weekdays (Japan Standard Time). Response may be delayed in the following cases: High volume periods Holidays, public holidays, or extended leave System issues or connection delays DiaNorth is not responsible for losses caused by delays or unread messages. 3. Usage Guidelines (Enforcement Against Misconduct) To ensure a comfortable experience for all customers, the following conduct is prohibited: Aggressive, violent, or discriminatory language Threats, harassment, or insults Excessive demands, repeated identical messages, or persistent contact False statements or suspected fraudulent activity Messages unrelated to DiaNorth products Spam, solicitation, or promotional use ⚠️ If prohibited conduct is identified, we will suspend service and block the user without prior notice. Reports to law enforcement or relevant authorities may be made if necessary. 4. Privacy and Security Direct chat content is managed appropriately and will not be disclosed to third parties. ⚠️ We will never ask for the following sensitive information under any circumstances: Passwords Bank account information Credit card information Identity verification documents If you voluntarily submit such information, DiaNorth cannot be held responsible for its handling. Internal access is restricted to the minimum necessary personnel and managed in accordance with audit standards. 5. Data Retention Data may be retained for a limited period for the following purposes only: If no purchase is made: 30 days from the last message If a purchase is completed: 30 days after delivery (extendable if necessary) Retained data will not be used for any purpose other than after-sales support and content verification. Retention periods may be extended in cases of legal requests, investigations, or suspected misconduct. 6. Limitations of the Direct Channel As Direct is for guidance only, the following procedures are not accepted: Official acceptance of returns, exchanges, or complaints Submission of or inquiries about payment documentation Order number changes or cancellation requests Responses to legal claims or disputes Please use the relevant procedure pages on the official website for these matters. Responses via Direct do not take precedence over official procedures. 7. Disclaimer DiaNorth is not responsible for: Issues arising from customer misinterpretation of Direct guidance Losses due to communication errors, undelivered messages, or system failures Customer-side operational errors or accidental submissions Response delays caused by misconduct or false statements Any guarantees for unofficial exchanges conducted through Direct By using this channel, you are deemed to have agreed to the above terms. 8. Updates This policy may be updated without prior notice as necessary. Please check the DiaNorth official website for the latest version.

Your personal information is appropriately protected and managed in accordance with APPI. We implement technical and organizational measures to prevent unauthorized access, leakage, and alteration. DiaNorth handles your personal information appropriately and securely in accordance with the Act on the Protection of Personal Information (APPI). Collected information is used solely for the purposes of order processing, customer support, and service improvement. We also implement technical and organizational measures to ensure the security and confidentiality of your data.

DiaNorth reserves the right to refuse or cancel orders if signs of fraud, misuse of information, or other suspicious activity are detected. The use of DiaNorth's name, logo, images, or any other brand elements is prohibited without the explicit written permission of the founder or an authorized representative. Violations may result in legal action.

Inspired by the rich nature of Hokkaido, we are committed to minimizing our environmental impact. We ask that you use our products appropriately to help raise awareness of environmental protection. Inspired by the rich nature of Hokkaido, DiaNorth pursues sustainable practices that minimize environmental impact and promote resource conservation. We encourage customers to raise their own environmental awareness through the appropriate use of our products. However, DiaNorth cannot be held responsible for environmental impacts caused by improper use of products after purchase.

We comply with Japanese law and the standards of Hokkaido and Sapporo City, and support cooperation with the local community and sustainable development. DiaNorth complies with Japanese law and the standards of Hokkaido and Sapporo City, and is committed to promoting social welfare. We place great importance on community engagement and support initiatives that advance sustainable development and social inclusion.