​DiaNorth Official Policy

DiaNorth Website Terms of Use Article 1 — Intellectual Property and Content Use All content on this website (including images, text, logos, videos, designs, product descriptions, and brand identity elements) is the exclusive property of DiaNorth and is protected under Japanese copyright and intellectual property law. Visitors may not copy, reproduce, redistribute, edit, translate, or use any content for commercial purposes, whether inside or outside Japan, without prior written permission from DiaNorth. Article 2 — Unauthorized Use of Brand Name and Image The use of DiaNorth's name, logo, or any variation thereof (including visual, audio, or other forms) is prohibited for the following purposes: Unauthorized commercial activities, promotions, events, or sales channels (including marketplaces, resale, and partnerships) Actions that violate Japanese law, international sanctions, anti-money laundering laws, or fraud prevention regulations Use by sanctioned countries or individuals (e.g., North Korea, Cuba, Russia, Venezuela, etc.) Violations will be treated as serious breaches and may result in legal action. Article 3 — Resale, Promotion, and Partnerships Any third party (including customers, partners, and resellers) wishing to reuse or promote DiaNorth's products, images, name, or other content must obtain prior written permission signed by the founder or an officially designated representative. No one may represent themselves as a DiaNorth representative, partner, or official agent without formal authorization. Overseas users are required to obtain a quote in advance. Article 4 — Limitation of Product Liability DiaNorth provides warranty and quality control only for its own brand products (internally quality-controlled and customized products). For on-demand products, international supplier products, and dropshipping products: DiaNorth is not responsible for defects or issues resulting from external manufacturing Performance or compatibility under conditions differing from recommended use is not guaranteed Damage resulting from misuse (including indirect and consequential damages) is the user's responsibility For overseas users: A quote must be obtained before purchase Prices are calculated based on market conditions, shipping, operating costs, and margins — customs duties, taxes, and other additional costs are not included If the user does not accept the quote, DiaNorth reserves the right to refuse the transaction In the case of unauthorized purchases, DiaNorth may cancel the order and will not be liable for any resulting losses Article 5 — Platform Use Restrictions Users of this website agree to use it in an ethical, lawful, and responsible manner. The following are prohibited: Illegal, fraudulent, or rights-infringing use against DiaNorth or third parties Automation (bots, scraping, etc.) for data collection, page duplication, or system overloading Unauthorized access to or damage of the site's code, databases, or servers Access by sanctioned countries or individuals Violations may result in access being blocked, reporting to relevant authorities, and legal action. Article 6 — Governing Law and Jurisdiction Any disputes or questions arising from the use of this website or the services provided shall be governed by Japanese law and subject to the exclusive jurisdiction of the Sapporo District Court. Overseas users agree to these terms by using this website.

DiaNorth Privacy Policy 1. Company Information DiaNorth is a registered trademark based in Hokkaido, Japan. We comply with Japan's Act on the Protection of Personal Information (APPI) and related legislation to handle your personal information appropriately. Our website and services are primarily designed for the Japanese market. Access from overseas is provided for reference purposes. Those wishing to purchase from overseas must obtain a quote in advance. 2. Information We Collect We collect the following personal information when you complete a purchase or provide necessary information: Full Name Email Address Shipping Address (purchases only) Order History DiaNorth Direct Chat history (if applicable) Note: We do not collect or store sensitive payment information such as bank details or credit card numbers. All payments are processed securely through external services such as Komoju and Stripe. Overseas users are required to provide accurate information. Any issues resulting from incorrect or inaccurate information are the responsibility of the user. 3. Purpose of Use We use collected information for the following purposes: Order Processing and Shipping Customer Service and Support Compliance with Legal and Contractual Obligations Product and Service Improvement Fraud Prevention and Security Order History Management Dropshipping: We may share the following information with suppliers to the extent necessary for delivery and fulfillment: Name Shipping Address Contact Information Data is stored securely after delivery and will not be shared with third parties except in the following cases: Delivery or Address Verification Issues Legal Requests from Authorities 4. Data Retention Personal information is retained only for the period necessary to fulfill its purpose and is securely deleted after the legally required retention period ends. 5. International Data Transfer We use external services such as Wix, Komoju, and Stripe, which may result in data being transferred outside Japan. Appropriate safeguards implemented in compliance with APPI External services contractually required to maintain necessary protections Your explicit consent obtained where required Overseas users agree to these terms by using our services. 6. Cookies and Automatic Data We use cookies to improve website usability and for analytical purposes. Cookie Consent (EU/California compliant): Click "Accept" to consent to the use of non-essential cookies Click "Decline" to refuse non-essential cookies Essential cookies are always active to maintain site functionality 7. Your Rights You have the following rights: Access to Personal Data Correction of Inaccurate Data Data Deletion Withdrawal of Consent For overseas users (GDPR / CCPA): Right to Data Portability Right to opt out of the sale of personal information (we do not sell data) Right to Explanation of Legal Basis for Data Processing Restrictions: This site is based on Japanese market standards. Overseas users must obtain a quote in advance. Issues arising from incorrect information or violations are the user's responsibility. We do not sell to sanctioned countries or individuals (e.g., North Korea, Cuba, Russia, Venezuela, etc.). 8. Data Security We implement technical and organizational measures to prevent unauthorized access, leaks, tampering, and destruction. We are not liable for incidents occurring through external services (Wix, Komoju, Stripe, etc.) unless caused by our own willful misconduct or gross negligence. 9. Security Incident Notification In the event of a data breach posing high risk to individual rights and freedoms, we will notify: The Personal Information Protection Commission (PPC) Affected customers We will also notify overseas users to the extent possible. 10. Changes to Privacy Policy This policy is subject to periodic review. Any changes will be announced on this page. In the event of significant changes, users may be notified directly. Overseas users should check this page regularly and use the service with a full understanding of its contents.

Refund Policy Refunds are not offered as a standard service. We only consider refund requests in exceptional cases involving manufacturing defects or internal processing errors, provided we are contacted within 7 days of delivery. At DiaNorth, we do not provide refunds under normal circumstances. However, exceptions may be made for manufacturing defects or errors in order processing. In such cases, please contact us within 7 days of receiving your items. All costs associated with the refund (including shipping fees and administrative charges) are the responsibility of the customer or will be deducted from the final refund amount. This policy complies with Japanese law, which states that online retailers are not obligated to offer refunds as long as the terms are clearly displayed at the time of purchase.

DiaNorth original products come with a 7-day limited warranty from the date of arrival. If a manufacturing defect is found during this period, we will provide support. For third-party products such as dropshipping items and imported goods, the warranty provided by each manufacturer or supplier applies. DiaNorth will support communication between the customer and supplier as an intermediary where necessary, but cannot accept responsibility beyond the scope of the original warranty.

DiaNorth uses cookies to provide you with the best possible website experience. When you access our website, a cookie notification will appear offering you the choice to "Accept" or "Decline." You can change your cookie settings at any time via the "Cookie Settings" link in the website footer. 1. What Are Cookies Cookies are small text files stored on your device when you visit a website. They allow the website to remember your visit history and preferences, providing a more convenient experience on future visits. 2. Purpose of Use We use cookies for the following purposes: Providing basic website functionality (login, cart maintenance, etc.) Analyzing website usage (Google Analytics, etc.) Delivering content and ads based on your interests (with your consent) Improving website performance and content 3. Types of Cookies We use the following types of cookies: Essential cookies: Required to provide basic website functionality. Performance cookies: Used to analyze and improve website usage. Functional cookies: Used to remember your settings and preferences for a more personalized experience. Advertising cookies: Used to display ads based on your interests (with your consent). 4. Managing Cookies You can manage cookie use in the following ways: Select "Accept" or "Decline" on the cookie notification displayed on the website. Change your settings at any time via the "Cookie Settings" link in the website footer. Delete or block cookies by changing your browser settings. Please note that disabling cookies may cause some website features to not function correctly. 5. Changes to Cookie Policy We may update this Cookie Policy as necessary. If significant changes are made, we will notify you on the website. For more details on our Privacy Policy, please see the relevant page. If you have any questions, please feel free to contact us.

Direct chat is for guidance purposes only. For official procedures such as orders, returns, or complaints, please use the relevant pages on the official website. We will respond sequentially during business hours on weekdays. At DiaNorth, we prioritize building trust with our customers and provide personalized support through our official channel (Direct). However, this channel is strictly for guidance purposes and does not replace formal procedures. Please review the following before use. 1. Purpose of Support (Guidance Only) Direct chat may be used only for the following purposes: Inquiries about products listed on the DiaNorth official website General information such as delivery times and shipping schedules Pre-purchase consultation and product selection support Basic guidance regarding special requests (customization, quantities, etc.) ⚠️ Important All official procedures, including orders, payments, returns, exchanges, and complaints, must be completed through the relevant pages on the official website. Information provided via Direct is for reference only and does not carry legal validity. 2. Response Hours Responses will be provided sequentially during weekday business hours (Japan time). Please note that delays may occur in the following cases: High volume of inquiries Weekends, public holidays, or extended holiday periods System issues or communication delays DiaNorth is not responsible for any disadvantages caused by delays or unread messages. 3. Terms of Use (Strict Enforcement Against Misconduct) To უზრუნველ a safe and efficient service for all customers, the following actions are prohibited: Aggressive, violent, or discriminatory language Threats, harassment, or insulting behavior Excessive demands, repeated messages of the same content, or persistent contact False claims or suspected fraudulent activity Messages unrelated to DiaNorth products Spam, solicitation, or promotional use ⚠️ If prohibited behavior is identified, DiaNorth may suspend communication or block access without prior notice. If necessary, cases may be reported to law enforcement or relevant authorities. 4. Privacy and Security All Direct chat content is properly managed and will not be disclosed to third parties. ⚠️ We will never request the following confidential information under any circumstances: Passwords Bank account details Credit card information Identity verification documents If such information is voluntarily provided, DiaNorth assumes no responsibility for its handling. Access to internal data is strictly limited to authorized personnel and managed in accordance with audit standards. 5. Data Retention Chat data may be retained for a limited period for the following purposes: If no purchase is made: up to 30 days from the last message If a purchase is completed: up to 30 days after delivery (may be extended if necessary) Stored data will only be used for after-sales support and record verification. Retention periods may be extended in cases of legal requirements, investigations, or suspected misconduct. 6. Limitations of the Direct Channel As Direct is for guidance only, the following are not accepted: Formal processing of returns, exchanges, or complaints Submission or inquiries regarding payment proof Order number changes or cancellation requests Handling of legal claims or disputes Please use the appropriate pages on the official website for these procedures. Responses via Direct do not take precedence over official procedures. 7. Disclaimer (Critical) DiaNorth assumes no responsibility for: Issues arising from customer misinterpretation of guidance provided via Direct Disadvantages caused by communication errors, message failures, or system issues Customer-side operational mistakes or incorrect submissions Delays caused by fraudulent activity or false claims Any unofficial exchanges conducted through Direct By using this channel, you are deemed to have agreed to the above terms. 8. Policy Updates This policy may be updated without prior notice. Please refer to the DiaNorth official website for the latest version.

**Summary line (collapsible header):** Your personal information is appropriately protected and managed in accordance with APPI. We implement technical and organizational measures to prevent unauthorized access, leaks, and tampering. --- **Full text:** DiaNorth appropriately protects and manages your personal information in accordance with Japan's Act on the Protection of Personal Information (APPI). Information collected is used solely for order processing, customer support, and service improvement. We implement technical and organizational measures to ensure the security and confidentiality of your data.

DiaNorth reserves the right to refuse or cancel orders if signs of fraud, misuse of information, or any other suspicious activity are identified. The use of DiaNorth's name, logo, images, or any other brand elements is prohibited without explicit written permission from the founder or authorized representative. Violations may result in legal action.

Inspired by the rich nature of Hokkaido, DiaNorth pursues sustainable practices that minimize environmental impact and promote resource conservation. We encourage customers to raise awareness of environmental protection through the proper use of our products. However, DiaNorth cannot accept responsibility for any environmental impact resulting from the improper use of products after purchase.

DiaNorth complies with Japanese law and the norms of Hokkaido and Sapporo, working to promote social welfare. We prioritize community engagement and support initiatives that advance sustainable development and social inclusion.