top of page
Dianorth-Hokkaido
JP

 Act on Specified Commercial Transactions

To ensure a safe and reliable shopping experience, DiaNorth provides the following information in accordance with the Act on Specified Commercial Transactions.

In-stock products (DiaNorth) — Domestic (Japan) delivery only
Ships within 2 business days of order confirmation. Delivery: 4–10 business days.

Customized / made-to-order items
Within 8–25 business days.

Imported / overseas partner brand products
Within 15–42 business days.

PAYMENT METHODS

We accept payment methods available through this website, including credit cards, convenience store payments, PayPay, bank transfers, and other supported payment options.

All transactions are processed securely through payment service providers such as KOMOJU and Stripe, which operate in accordance with internationally recognized security standards.

RETURNS & EXCHANGES

General Policy
As a general rule, we do not accept returns or exchanges for reasons of customer preference. Before placing an order, please use our dedicated support service, DiaNorth Direct, to confirm product details, sizing, colors, and any other relevant information. We ask that orders be placed only after you are fully satisfied with your selection.

Exceptions
Returns or exchanges may be accepted in the following cases. Please contact us via our contact form or by email within 7 days of receiving your order.

  • The delivered item differs from the order placed (including incorrect size or color).

  • The item has a clear manufacturing defect or arrived damaged.

Damage During Shipping
If the packaging shows obvious signs of damage upon delivery, please notify the carrier immediately and refrain from accepting the package. Afterward, please contact us as soon as possible so that we can assist you.

RESPONSIBLE PARTY & BUSINESS ADDRESS

SELLER
Denison Maeda

RESPONSIBLE PARTY
Denison Maeda

BUSINESS ADDRESS
3-13-4-8 Shinkotoni, Kita-ku, Sapporo, Hokkaido, Japan

TELEPHONE NUMBER
+81-11-500-2326

EMAIL ADDRESS
dianorth@i.softbank.jp

The email address is provided to ensure prompt responses to customer inquiries.

For orders delivered within Japan, the displayed price is the final price and includes applicable consumption tax. Prices for international orders do not include shipping fees, customs duties, import taxes, or other charges that may apply in the destination country.

ADDITIONAL FEES

  • Shipping: Free within Japan (shipping costs are included in the product price). No additional shipping fee will be charged at checkout.

  • International Shipping: Shipping fees, customs duties, and import taxes apply separately for overseas deliveries and vary by country and region. Please request a quotation before placing your order.

  • Payment Processing Fees: Fees vary depending on the payment method selected. The exact amount will be displayed during checkout when you choose your payment method.

Quantity Available

Please see each product page for availability.

Privacy Policy & Terms of Use

For details on our personal information protection policy and terms of use, please see our Policies page.

Contact Us

If you have any questions or need clarification, please feel free to reach out via our Contact page.

bottom of page